Contact
Start with the problem, not the paperwork.
Your first message can be short. We do not need your child's full file to decide whether the issue is within scope.
hello@inyourcorner.org.uk
If your summary includes SEND or health information, read the enquiry consent statement before sending.
Start an email enquiry →You should normally receive an automatic acknowledgement when your enquiry reaches us. The acknowledgement confirms receipt only; it does not mean the case has been accepted. We aim to review new enquiries and respond within 2 working days.
Do not send unnecessary medical records, full EHCP bundles, social-care documents, safeguarding evidence or other sensitive documents unless we request them and agree how they should be shared.
Acceptance depends on scope, capacity, conflict and suitability, and must be expressly confirmed by In Your Corner.
You remain responsible for statutory, complaint, appeal and court deadlines unless In Your Corner expressly agrees in writing to take responsibility for a specific action.
Include these five things
That's enough to start.
- What happened?
- What outcome do you want?
- Which organisation is involved?
- Is there a deadline?
- Are you in Kent or Medway? Your town or area is enough.
If you need a communication adjustment, include that too.
If your case is accepted
If IYC accepts your case, acceptance is confirmed separately and a separate accepted-case consent process is used to agree relevant special-category processing. Authority to communicate with schools, local authorities, NHS organisations, GPs or other services is recorded separately and limited to the agreed scope.
Authority to communicate is not the same thing as data-protection consent. Initial-enquiry consent does not replace the accepted-case consent process. See the Privacy Notice.
If somebody is in immediate danger, call 999 or use the appropriate NHS/statutory safeguarding route.