The service should not require you to overcome another barrier just to ask for help.

Website design

This site is being built towards WCAG 2.2 AA as a practical accessibility target. Current features include keyboard-visible focus, a skip link, semantic headings, responsive layouts, reduced-motion support, clear link wording and printable resources.

Communication adjustments

• Plain-English explanations.
• Written/email communication where reasonably possible.
• Clear next-step summaries.
• Avoiding repeated requests for information already provided where the case record can answer it.
• Recording communication preferences once a case is opened.
• Considering alternative formats or communication methods where reasonably possible.

Known limitations

The website has received internal checks for keyboard operation, responsive layouts and key accessibility features. A formal independent WCAG audit and testing across screen readers and real devices have not been completed. Downloadable PDFs may not provide the same accessibility as the HTML resource pages; use the on-page tools or contact us if a different format is needed.

Tell us about a barrier

If something on the website or in our communication creates an access problem, email hello@inyourcorner.org.uk and tell us what would make it easier.