Get help
Tell us what's happening. We'll first work out whether we're the right service.
You do not need to know the correct policy, complaint route or professional terminology before contacting us.
Can we help?
Usually within scope
- SEND / EHCP issues
- School access, reduced timetables and reasonable adjustments
- Autism / ADHD referral or assessment pathway problems
- NHS Right to Choose issues
- NHS complaints, Patient Advice and Liaison Service (PALS) concerns and integrated care board (ICB) escalation
- Evidence organisation, chronology and meeting preparation
- Early Help and multi-agency meeting support where appropriate
Usually outside scope
- Legal representation or conducting litigation
- Family court, criminal or immigration cases
- Clinical diagnosis or medical treatment advice
- Emergency safeguarding or crisis response
- Guaranteed results
- Cases we cannot safely take because of conflict or capacity
Age boundaries differ between SEND and NHS pathways, so we currently assess the relevant pathway as part of the scope check rather than using one blanket published age cut-off.
Support at meetings
We may be able to support before, during and after the meeting.
Where appropriate, this can include Early Help review meetings, Child in Need (CIN) reviews, Child Protection (CP) Conferences and core groups. We can help prepare key points and questions, support the parent to participate, track decisions and actions, and review the written outcome afterwards.
Attendance must be agreed with the chair or lead professional in advance and cannot be guaranteed. We support the parent; we do not replace a solicitor, social worker, statutory decision-maker or an independent advocate for the child.
Your first message only needs five things
What happened?
A short description in your own words.
What outcome are you trying to achieve?
For example: a review, an assessment, clearer provision, an explanation or a complaint response that actually answers the issue.
Which organisation is involved?
School, local authority, NHS provider, GP, integrated care board (ICB) or another relevant service.
Is there a deadline?
Tell us the date and what you understand the deadline relates to.
Are you in Kent or Medway?
Your town or area is enough at this stage — you do not need to send your full address.
Do not send unnecessary medical records, full EHCP bundles, social-care documents, safeguarding evidence or other sensitive documents unless we request them and agree how they should be shared.
What happens after you contact us?
You should normally receive an automatic acknowledgement when your enquiry reaches us. The acknowledgement confirms receipt only; it does not mean the case has been accepted. We aim to review new enquiries and respond within 2 working days.
Acceptance depends on scope, capacity, conflict and suitability, and must be expressly confirmed by In Your Corner.
An email enquiry does not automatically open a case. If we cannot take it, we will tell you and, where reasonably possible, identify another route.
Consent and authority if a case is accepted
If IYC accepts your case, acceptance is confirmed separately and a separate accepted-case consent process is used to agree relevant special-category processing. Authority to communicate with schools, local authorities, NHS organisations, GPs or other services is recorded separately and limited to the agreed scope.
Authority to communicate is not the same thing as data-protection consent. Initial-enquiry consent does not replace the accepted-case consent process. See the Privacy Notice.
Important: deadlines remain yours unless we expressly accept one
You remain responsible for statutory, complaint, appeal and court deadlines unless In Your Corner expressly agrees in writing to take responsibility for a specific action. Use the Case Deadline & Decision Tracker to keep dates, sources, owners and next actions visible.
Communication adjustments
If written information, telephone contact, long forms or another aspect of communication creates a barrier, tell us. We will try to agree a reasonable way of communicating that works for the case and the service.
With your permission, a trusted person or professional can send a brief message asking us to discuss an alternative contact method. They should not send your case records just to make that request.